Refund policy

Thank you for shopping with Kuchesports. We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help with our return and refund process.

1. Return Window & Eligibility
You have 30 calendar days from the date your order was delivered to request a return. To be eligible for a return, your item must meet the following conditions:
• It must be unused, unworn, unwashed, and in the same condition that you received it.
• It must be in its original packaging with all tags, labels, and accessories intact.
• You must provide your order number or proof of purchase.

2. Non-Returnable Items
Certain types of items cannot be returned, including:
• Final sale or clearance items
• Gift cards
• Customized or personalized products
• Items damaged due to customer misuse

3. How to Start a Return
To initiate a return, please contact our customer support team at support@kuchesports.com with your order number and the reason for your return. Once your return request is reviewed and approved, we will provide you with the return shipping address and instructions. 

Please note that items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Costs
Customers are responsible for paying their own shipping costs for returning an item, unless the return is due to an error on our part (such as a damaged, defective, or incorrect item). Original shipping costs are non-refundable.

We recommend using a trackable shipping service, as Kuchesports cannot guarantee that we will receive your returned item without tracking.

5. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us immediately at support@kuchesports.com if an item arrives defective, damaged, or if you received the wrong product. Please include your order number and clear photos of the item and packaging so we can evaluate the issue and provide a replacement or full refund at no additional cost to you.

6. Exchanges
The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

7. Refunds
Once we receive and inspect your returned item, we will send you an email notification to let you know whether your refund has been approved or rejected.

If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within 5–10 business days, depending on your bank or card issuer.

8. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check your bank account again and contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please reach out to us at support@kuchesports.com.

9. Contact Us
If you have any questions regarding our Return and Refund Policy, please contact us at:

Email: support@kuchesports.com